HomeTechIT Support Specialist | German or Dutch & English

IT Support Specialist | German or Dutch & English

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IT & Technology


Utrecht


English and Dutch

Our client, a scale-up IT company is looking for a near-native German or Dutch-speaking IT Support Specialist to join their international team. Our client develops and provides cloud-based resource management and quoting platforms for the event and production industry. They have businesses in over 70 countries and operate from 3 locations globally. Their headquarter is in Utrecht. 

You will be part of a young and international Support team and you work closely with the Sales and Customer Success departments. Your will support B2B clients with complex technical questions about their software. Together other departments, you ensure that all customers are happy with the company and their software!

Why you should apply

  • A direct contract and competitive salary 
  • Paid travel expenses
  • At least 25 days of paid vacation
  • A great and flexible work environment with a hybrid working situation, flexible working hours and work remotely (outside of the Netherlands) for 4 weeks/year
  • A personal budget for training purposes and personal development
  • A “13-month” annual performance bonus based on company results
  • An amazing office in Utrecht central with a dynamic team of 15 different nationalities

What you will do

  • Provide 1st line support to customers to help them navigate their tool via chat, phone and emails.
  • Investigating, troubleshooting and resolving technical issues
  • Support new customers with their onboarding process 
  • Forward feature requests and observe trends in customer needs 
  • Work on projects like improving internal knowledge for their support center 

Requirements:

  • Some experience in a customer-facing position
  • Passionate about improving customer relationships
  • Has a near native level of German or Dutch and a professional proficiency in English, both written and verbally
  • Curious and willing to learn
  • Proactive and data-driven

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