Customer service
Utrecht
English and Swedish, German and English, Polish and English, English and Dutch, English
Customer Journey Manager/Expert is needed in Utrecht Region
We are currently seeking a Customer Journey Manager/Expert with automotive experience to join a key client. The successful candidate will be responsible for managing the customer journey across various online sales platforms (B2B/B2C), with a focus on fleet management in the automotive industry. The candidate will work closely with Product Owners to ensure a seamless customer experience from the initial point of contact to after-sales service.
Responsibilities:
* Develop and implement customer journey strategies that meet business objectives.
* Collaborate with Product Owners to ensure a cohesive customer experience.
* Continuously monitor and analyze customer behavior, identifying areas for improvement.
* Work with marketing teams to optimize customer engagement and retention.
* Develop and maintain relationships with key stakeholders across the business.
* Keep up-to-date with the latest industry trends and best practices.
Requirements:
* Previous experience in the automotive industry is essential.
* Strong understanding of fleet management in the automotive industry.
* Experience working with online sales platforms, preferably in a B2B/B2C environment.
* Experince working as IT Project Manager in Agile environments.
* Excellent communication and interpersonal skills.
* Strong analytical skills and the ability to use data to inform decisions.
* Fluency in Dutch is required.
* Comfortable working in a fast-paced environment with multiple stakeholders.
* Willingness to work on-site for 2/3 days a week.
If you are a self-motivated individual with a passion for the automotive industry and a track record of driving customer engagement and retention, we would love to hear from you. This is an exciting opportunity to join a dynamic team and make a real impact on the customer journey.
The hiring process is fast so if you see yourself as a fit, you should not hesitate to apply immediately!
Stamatis Melissourgos | Delivery Consultant
Darwin Recruitment is acting as an Employment Business in relation to this vacancy.
About the company:
International Automotive Company working in a new online sales platfrom
